Mark Stephenson
About Mark Stephenson
Mark Stephenson is a Customer Success Manager at Dealersocket, with a background in automotive sales and customer relationship management. He has held various positions in the industry, including General Sales Manager and Director of CRM Development, and has worked in both Canada and the United States.
Work at DealerSocket
Mark Stephenson has been employed at DealerSocket since 2018, where he currently holds the position of Customer Success Manager. His role involves ensuring client satisfaction and maximizing the value of DealerSocket's products and services. Prior to this position, he worked as a Sales Engineer for five months in 2018 and served as Executive Sales Manager for Dealerfire and Inventory from 2016 to 2017. His tenure at DealerSocket reflects a commitment to enhancing customer relationships and operational efficiency.
Previous Experience in Automotive Sales Management
Before joining DealerSocket, Mark Stephenson held several significant roles in the automotive industry. He worked at Birchwood Automotive Group as General Sales Manager from 1996 to 2009, accumulating 13 years of experience in Winnipeg, Manitoba. He then transitioned to Wyant Group, where he served as General Sales Manager from 2009 to 2013 for four years in Saskatoon, Saskatchewan. Additionally, he was the Director of CRM Development at Ffun Motor Group from 2013 to 2015, further enhancing his expertise in customer relationship management.
Education and Training
Mark Stephenson's educational background includes studies at Grande Cache High School, where he began his education in 1981. He also attended the Canadian Forces School of Aerospace Engineering from 1981 to 1982, gaining technical knowledge that complements his career in the automotive sector. His educational experiences have contributed to his skills in digital marketing and sales operations.
Expertise in Customer Relationship Management
Mark Stephenson has a demonstrated history of working in Customer Relationship Management (CRM) and Inventory Management. His roles in various automotive companies have equipped him with the skills necessary to manage customer interactions effectively and optimize inventory processes. His expertise in digital marketing further supports his ability to drive sales and enhance customer engagement within the automotive industry.