Michael Cramer
About Michael Cramer
Michael Cramer is a Customer Success Manager at DealerSocket, where he has worked since 2020. He has a diverse background in customer relationship management and sales efficiency within the automotive industry.
Work at DealerSocket
Michael Cramer has been employed at DealerSocket as a Customer Success Manager since 2020. In this role, he serves as the primary point of contact for a territory that includes 40 stores. His responsibilities include managing customer relationships and ensuring successful CRM implementations. Prior to his current position, he worked at DealerSocket from 2017 to 2020 in Philipsburgh, PA, where he also held the role of Customer Success Manager.
Education and Expertise
Michael Cramer holds a Bachelor’s Degree in Business Management from Indiana University of Pennsylvania, which he completed from 2007 to 2011. He furthered his education by obtaining a Master’s Degree in Sports Management from the same institution between 2014 and 2015. His academic background supports his expertise in customer success and CRM implementations, particularly in the automotive industry.
Background
Michael Cramer has a diverse professional background that includes various roles in customer service and management. He began his career as a Crew Leader at Tate’s Supermarket from 2007 to 2012. He then transitioned to Camp Harmony as Activities Director/Camp Counselor in 2008. Following this, he worked as an Assistant Football Coach at Penns Manor Area School District from 2009 to 2010. His experience also includes positions at Sheetz as a Shift Supervisor and at The GEO Group, Inc. as a Recreation Specialist.
Achievements in CRM Implementation
Michael Cramer has extensive experience in conducting new CRM implementations across the nation, contributing to the operational success of numerous car dealerships. He specializes in enhancing sales department efficiency through strategic CRM utilization and process improvement. His work has played a significant role in optimizing customer relationship management practices within the automotive sector.