Scott Leeds
About Scott Leeds
Scott Leeds is a Senior Customer Success Manager at Dealersocket, where he has worked since 2018. He has a diverse background in customer success, communications, and management, with previous roles at Dealersocket and other organizations spanning over a decade.
Current Role as Senior Customer Success Manager
Scott Leeds serves as the Senior Customer Success Manager at DealerSocket, a position he has held since 2018. In this role, he focuses on enhancing customer satisfaction and ensuring that clients effectively utilize DealerSocket's products and services. His extensive experience in customer success management enables him to address client needs and foster long-term relationships.
Previous Experience at DealerSocket
Scott Leeds has a significant history with DealerSocket, having worked in various roles from 2010 to 2018. He began as a Customer Success Manager from 2010 to 2014, then transitioned to an Account Manager role for 10 months in 2014-2015. He later served as a CRM Specialist from 2015 to 2017 and as a Project Manager for one year in 2017-2018. This diverse experience within the company has equipped him with a comprehensive understanding of customer needs and operational processes.
Background in Communications Management
Before joining DealerSocket, Scott Leeds worked as the Communications Manager at the Utah Sports Commission from 2004 to 2008. In this role, he was responsible for managing communication strategies and public relations efforts, which contributed to his expertise in stakeholder engagement and messaging.
Retail Management Experience
Scott Leeds also has experience in retail management, having worked as a Retail Manager at Backyard Adventures from 2008 to 2010. His responsibilities included overseeing store operations and ensuring customer satisfaction, which further developed his skills in managing teams and customer interactions.
Educational Background in Communications
Scott Leeds studied at California State University, Fullerton, where he earned a Bachelor's degree in Communications from 2001 to 2003. This academic background provided him with foundational knowledge in effective communication strategies, which he has applied throughout his career in various roles.