Sunny Mcintosh
About Sunny Mcintosh
Sunny Mcintosh is a Customer Support Engineer at Dealersocket, known for training new employees and enhancing user experience through detailed knowledge base updates. With a background in accounting and technical support, he effectively assists sales teams and is recognized for his ability to simplify complex systems for customers.
Work at DealerSocket
Sunny Mcintosh has been employed at DealerSocket as a Customer Support Engineer since 2018. In this role, Sunny focuses on enhancing the customer experience by providing direct support and assistance to users of the CRM system. Sunny is known for effectively training new employees through a shadowing approach, allowing them to learn the role in a practical manner. Additionally, Sunny submits enhancement requests based on customer feedback to improve user experience and regularly updates knowledge base articles to ensure they are user-friendly.
Previous Experience in Customer Support
Prior to joining DealerSocket, Sunny Mcintosh worked as a Technical Support Engineer at Oracle from 2019 to 2020. This role involved providing technical assistance and support to customers. Before that, Sunny served as a Customer Support Engineer at Security National Life Insurance Company for 11 months in 2015-2016, where responsibilities included managing customer inquiries and support. Sunny also worked as an Accounting Manager at My Mini Casa from 2016 to 2018, where customer interaction was part of the role.
Education and Expertise
Sunny Mcintosh holds a Bachelor of Science in Accounting from Western Governors University, which was completed between 2011 and 2013. Additionally, Sunny earned a Master of Business Administration in Business Administration and Management from the same institution. This educational background provides a strong foundation in both accounting principles and business management, contributing to expertise in customer support and technical assistance.
Skills in Customer Support
Sunny Mcintosh is recognized for the ability to explain complex systems in a clear and understandable manner. This skill has led to frequent requests from customers for direct assistance. Sunny has maintained excellent performance metrics in customer support, contributing to high levels of customer satisfaction. The proactive approach to updating knowledge base articles with detailed information and screenshots further enhances the user experience.