Alexis Cisneros
About Alexis Cisneros
Alexis Cisneros serves as the Director of Customer Experience at Dealerware, where she has worked in various roles since 2020. She has a background in communication and media studies and a strong commitment to fostering honest customer relationships.
Current Role as Director of Customer Experience
Alexis Cisneros serves as the Director of Customer Experience at Dealerware, a position held since 2023. In this role, Alexis focuses on enhancing customer relationships and improving overall satisfaction. The approach emphasizes honest and open communication with customers, which is a core aspect of the customer experience strategy. Alexis utilizes data analysis to inform strategic decisions, ensuring that customer feedback directly influences service improvements.
Previous Experience at Dealerware
Prior to the current role, Alexis held several positions at Dealerware. From 2021 to 2023, Alexis worked as a Customer Success Manager, where responsibilities included managing customer relationships and ensuring client satisfaction. Before that, Alexis was a Customer Support Specialist from 2019 to 2020 and an Account Management Specialist from 2020 to 2021. Each role contributed to building a comprehensive understanding of customer needs and operational processes within the company.
Background in Customer Service and Sales
Before joining Dealerware, Alexis gained experience in customer service and sales roles. Alexis worked as a Concierge at Worth Ross Management Co. from 2016 to 2019, providing high-level customer service. Additionally, Alexis served as a Sales Representative at Ranger Creek Brewing & Distilling, LLC for five months in 2015. These positions helped develop skills in customer engagement and relationship management.
Educational Background in Communication and Media Studies
Alexis studied Communication and Media Studies at St. Edward's University from 2009 to 2011. This educational background provided foundational knowledge in effective communication strategies, which are essential in customer experience roles. The skills acquired during this time support Alexis's ability to foster strong customer relationships and enhance service delivery.
Personal Interests and Influences
Alexis has a passion for live music and exploring local culinary scenes, which influenced the decision to relocate to Austin. These interests contribute to a well-rounded perspective on customer experience, particularly in understanding the local culture and community dynamics that can impact customer interactions.