David Cecere
About David Cecere
David Cecere serves as the Product Operations Lead at Dealerware, where he oversees product development and instructional content creation. He has a diverse background in customer support and client experience across various companies, including Stitch Fix and TaskRabbit.
Work at Dealerware
David Cecere has been serving as the Product Operations Lead at Dealerware since 2023. In this role, he contributes to the creation and maintenance of instructional content for the Help Center, product manuals, and in-app engagements. He leads the release strategy and product development lifecycle, collaborating with cross-functional teams to ensure successful product launches. Additionally, he plays a key role in identifying and managing risks that may affect the scope, schedule, and quality of product development. His responsibilities also include engaging with internal teams to educate them on new product features and supporting complex end-to-end feature launches.
Previous Roles at Dealerware
Before his current position, David Cecere held several roles at Dealerware. He worked as a Customer Support Specialist from 2018 to 2019, followed by a position as Senior Support Specialist from 2019 to 2021. He then transitioned to the role of Content Strategist, where he worked from 2021 to 2023. Throughout these positions, he gained extensive experience in customer support and content strategy, contributing to the overall success of the company's operations.
Experience at Stitch Fix
David Cecere worked at Stitch Fix as a Senior Client Experience member on the Retention Team from 2016 to 2017. In this role, he focused on enhancing client experiences and retention strategies, contributing to the company's customer satisfaction goals. His experience at Stitch Fix provided him with valuable insights into client engagement and support.
Early Career Background
David Cecere began his career in the customer service industry, working as a Receptionist/Welcome Ambassador at The Sports Club/LA from 2011 to 2012. He also held a position at W Hotels as Guest Services from 2015 to 2016. Additionally, he worked as a Remote Customer Support Agent at TaskRabbit for four months in 2018. These early roles helped him develop foundational skills in customer service and support.
Market Research and Strategy Development
In his current role at Dealerware, David Cecere assists in the development of market research and go-to-market strategies for the company's products. His involvement in these initiatives supports the alignment of product offerings with market demands and customer needs.