Diana M. Castles
About Diana M. Castles
Diana M. Castles is a Group Product Manager at Dealerware, where she has worked since 2022. She has extensive experience in UX research and management, having held various positions at Polycom and Poly over several years.
Current Role at Dealerware
Diana M. Castles serves as the Group Product Manager at Dealerware, a position she has held since 2022. In this role, she is responsible for overseeing product management initiatives and driving the development of innovative solutions within the company. Her experience in user experience research contributes to her ability to align product features with customer needs.
Previous Experience at Polycom
Diana has extensive experience at Polycom, where she held multiple roles. She worked as a UX Researcher from 2016 to 2018 and later transitioned to the role of UX Research Manager from 2018 to 2019. Additionally, she served as a Briefing Manager from 2014 to 2016 and as an Executive Assistant from 2011 to 2013. Her diverse roles at Polycom provided her with a comprehensive understanding of user experience and product development.
Education and Academic Background
Diana M. Castles earned her Bachelor of Arts degree in English, Art, and Social Change from Hobart and William Smith Colleges, where she studied from 2003 to 2007. She also pursued further education at The New School for Social Research, where she was a Master of Arts candidate in Liberal Studies, focusing on Sociology, English, and Anthropology from 2008 to 2010.
Experience in UX Research
Diana has a strong background in user experience research, having worked in various capacities focused on this field. Before her current role at Dealerware, she was a Senior Manager of UX Research from 2020 to 2022. Her experience includes managing research initiatives and applying insights to enhance product design and user satisfaction.
Early Career and Research Assistant Role
Diana began her professional career as a Research Assistant at Hobart and William Smith Colleges in 2005. This role lasted four months and provided her with foundational research skills. Additionally, she worked as a Sales Assistant at Room Mate Grace Hotel in 2008, gaining experience in customer service and sales.