Ryan Cerchiai
About Ryan Cerchiai
Ryan Cerchiai serves as the Director of Operations at Dealerware, bringing extensive experience in the automotive and automotive aftermarket industries. He has held various leadership roles across multiple companies, demonstrating expertise in process reengineering, strategic planning, and customer success.
Current Role at Dealerware
Ryan Cerchiai serves as the Director of Operations at Dealerware, a position he has held since 2021. In this role, he is responsible for overseeing operational strategies and ensuring efficient processes within the organization. His focus includes enhancing customer experience through digital solutions and optimizing fleet management practices. Dealerware operates in the automotive sector, and Cerchiai's expertise in this field contributes to the company's objectives.
Previous Experience in Automotive Industry
Ryan Cerchiai has a strong background in the automotive and automotive aftermarket industries. He worked at MPi EDGE in various capacities, including Sr. Director of Account Development and Vice President of Client Services, from 2004 to 2013. His roles involved sales operations, customer success, and account development. Additionally, he held positions at Tire Profiles LLC as Regional Vice President of Sales and at Workflow Solutions 360° as Head of Operations, Sales & Customer Success.
Education and Qualifications
Ryan Cerchiai studied at the University of Central Florida and the University of Florida, where he earned a Bachelor of Science degree in Advertising and Business. His educational background provides a foundation for his extensive experience in marketing and sales, particularly in B2B environments. This academic knowledge supports his strategic planning and process reengineering skills, especially in SaaS and digital marketing contexts.
Expertise in Customer Experience and Team Leadership
Ryan Cerchiai has developed a comprehensive skill set in customer retention and satisfaction throughout his career. He demonstrates proficiency in building and leading high-performing teams in rapidly scaling businesses. His experience includes a focus on modern fleet management, where he aims to eliminate costs and enhance customer experience through digital processes. This expertise is evident in his previous role as Vice President, Client Experience at Insurance Technologies Corporation.
Advisory Role at Boozy Bakes
In addition to his operational role at Dealerware, Ryan Cerchiai serves as an Advisory Board Member at Boozy Bakes since 2020. This position allows him to contribute his insights and experience to a growing company in the food industry. His advisory role complements his extensive background in operations and customer success, providing strategic guidance to enhance business performance.