Sophy James
About Sophy James
Sophy James is a Manager of Customer Success at Dealerware, with a background in education and project management. She holds a Bachelor of Science in Elementary Education from Florida State University and a Master of Philosophy in Education from the University of Cambridge.
Current Role at Dealerware
Sophy James currently serves as the Manager of Customer Success at Dealerware, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring that clients receive optimal support and engagement with Dealerware's services. Her experience in customer success is complemented by her previous roles within the company, where she developed a comprehensive understanding of customer needs and operational strategies.
Previous Experience at Dealerware
Sophy James has held multiple positions at Dealerware prior to her current role. She worked as a Manager of Strategic Projects & Programs for nine months in 2021, where she contributed to the planning and execution of key initiatives. Additionally, she served as a Specialist in Training and Enablement from 2020 to 2021, and as a Customer Success Program Manager from 2022 to 2024. These roles allowed her to develop skills in project management and customer relations.
Education and Expertise
Sophy James earned her Bachelor of Science in Elementary Education and Teaching from Florida State University, completing her studies from 2010 to 2014. She furthered her education by obtaining a Master of Philosophy in Education (Globalisation and International Development) from the University of Cambridge in 2019. This academic background provides her with a strong foundation in educational theories and practices, which she applies in her professional roles.
Teaching Experience
Before transitioning to the corporate sector, Sophy James worked as a teacher at the Austin Independent School District from 2015 to 2018. This experience allowed her to develop skills in curriculum development, classroom management, and student engagement. Her teaching background informs her approach to customer success, as she emphasizes communication and support.
Volunteer Work at Shanti Bhavan Children's Project
Sophy James has been involved with the Shanti Bhavan Children's Project since 2018, serving as an Associate of Volunteer Services in Tamil Nadu, India. In this role, she supports the organization's mission to provide education and resources to underprivileged children. Her volunteer work reflects her commitment to education and community service.