Valerie Libersat
About Valerie Libersat
Valerie Libersat is a Customer Success Manager at Dealerware, with a background in operations and customer support roles at Mood Media and Feniex Industries. She values emotional intelligence and maintains strong relationships with OEM and Dealer Group clients through regular communication.
Current Role at Dealerware
Valerie Libersat has been serving as a Customer Success Manager at Dealerware since 2021. In this role, she focuses on enhancing customer satisfaction and engagement. She is responsible for maintaining relationships with Original Equipment Manufacturers (OEM) and Dealer Groups, conducting monthly check-ins, quarterly business reviews (QBRs), and yearly assessments to ensure alignment with customer needs.
Previous Experience at Mood Media
Before joining Dealerware, Valerie Libersat held multiple positions at Mood Media. She worked as an Operations Manager in Messaging from 2018 to 2019 and as a Voice Supervisor & Product Specialist from 2016 to 2018. Her career at Mood Media began as a Customer Service Representative in 2012, progressing to roles such as Voice Consultant. This experience provided her with a solid foundation in customer service and operational management.
Experience at Feniex Industries
Valerie Libersat worked at Feniex Industries in 2020, where she held two positions: Support Director for two months and Sales Operations Manager for four months. During her time there, she contributed to the support and sales operations, gaining insights into the dynamics of the industry.
Education and Background
Valerie Libersat has a background as a student-athlete rower, participating in the sport throughout middle school, high school, and college. This experience has contributed to her understanding of teamwork and discipline. Born and raised in France, she later moved to Austin, Texas, where she has built her professional career.
Professional Values and Skills
Valerie Libersat values emotional intelligence and emphasizes the importance of understanding contexts and audiences in her professional interactions. Her approach to customer success is informed by these principles, allowing her to effectively address customer needs and foster strong relationships.