Chris Garcia
About Chris Garcia
Chris Garcia is a Customer Support Team Lead at DealHub.io, where he has worked since 2023. He has a diverse background in customer support and training roles across various companies, particularly at Visual Matrix.
Work at DealHub
Chris Garcia has been serving as the Customer Support Team Lead at DealHub.io since 2023. In this role, he oversees the customer support operations, ensuring that clients receive effective assistance and solutions to their inquiries. Prior to this position, he worked as a Customer Support Champion at DealHub.io from 2022 to 2023, where he contributed to enhancing customer satisfaction and support processes.
Previous Experience in Customer Support
Before joining DealHub.io, Chris Garcia held various positions at Visual Matrix, where he gained extensive experience in customer support and training. He worked as a Client Services Training Manager from 2019 to 2020, and later as a Director of Training for five months in 2021. His roles included managing client services and training initiatives, which equipped him with skills applicable to his current position.
Background in Software Implementation
Chris Garcia's career includes a brief tenure as a Software Implementation Specialist at AltheaSuite in 2022. This role involved working closely with clients to implement software solutions effectively. His experience in implementation complements his customer support expertise, allowing him to address client needs comprehensively.
Career Progression at Visual Matrix
Chris Garcia's career at Visual Matrix spanned several roles, starting as a Client Service Agent (Product Support) from 2013 to 2015. He progressed to positions such as Client Service Supervisor, Assistant Client Service Manager, and Sales Engineer, showcasing his growth and adaptability within the company. His diverse roles contributed to his comprehensive understanding of client services and support.
Early Career Experience
Chris Garcia began his career in customer support at SiteMinder as an Implementation and Training Analyst in 2016. This position provided him with foundational skills in implementation and training, which he later applied in his various roles at Visual Matrix. His early experiences laid the groundwork for his subsequent career advancements.