Derrick D.
About Derrick D.
Derrick D. serves as the Customer Success Director at DealHub.io, where he has worked since 2021. With a background in customer success and account management at companies like Khoros and Yelp, he specializes in enhancing sales team efficiency and improving contract negotiations.
Work at DealHub
Derrick D. has been serving as the Customer Success Director at DealHub.io since 2021. In this role, he focuses on enhancing customer experiences and driving success for clients using DealHub's solutions. His responsibilities include implementing strategies that improve sales team efficiency and streamline revenue workflows. Derrick's expertise in guided selling Playbooks aids in improving quote accuracy and accelerating contract negotiations, contributing to the overall effectiveness of the customer success team.
Previous Experience at Khoros
Before joining DealHub, Derrick worked at Khoros, where he held two positions. He served as an Enterprise Customer Success Manager from 2020 to 2021, focusing on managing relationships with key clients. Prior to that, he was a Senior Renewal Account Manager for six months in 2020. In both roles, Derrick contributed to customer retention and satisfaction, leveraging his skills in client management.
Career at Yelp
Derrick D. has an extensive background at Yelp, where he worked from 2014 to 2020. His roles included Account Executive for two years, Senior Franchise Account Executive for ten months, and Elite Client Partner for three years. Throughout his tenure, he developed strong client relationships and implemented strategies to enhance customer engagement and satisfaction.
Education and Expertise
Derrick studied at Texas Tech University, where he earned a Master of Science in Finance from 2008 to 2013. His academic background complements his professional expertise in implementing no-code platforms to enhance sales team efficiency. Derrick specializes in utilizing guided selling Playbooks, which improve quote accuracy and facilitate faster contract negotiations.
Collaborations with Global Leaders
Derrick has experience working with several global leaders in the tech industry, including Gong, Drift, Hopin, WalkMe, Sendoso, and Braze. His collaborations focus on achieving faster time to revenue and creating innovative buyer experiences. Derrick has contributed to centralized buyer/seller communications through DealRoom, enhancing the overall customer journey.