Luay Kalboni
About Luay Kalboni
Luay Kalboni is a Customer Support Engineer at DealHub.io, specializing in integrating CRM systems with the company's platform. He has a background in customer support and is currently pursuing a Bachelor of Science in Computer Science at The College of Management Academic Studies.
Work at DealHub
Luay Kalboni has been employed at DealHub.io as a Customer Support Engineer since 2021. In this role, he focuses on integrating various CRM systems, including Microsoft Dynamics, Salesforce, and Freshworks, with DealHub's platform. His contributions include the implementation of automated approval workflows and enhancing buyer engagement through DealHub's guided selling playbook. His work supports the company's mission to improve customer experiences and streamline sales processes.
Previous Experience at Shagrir Group
Before joining DealHub, Luay Kalboni worked at Shagrir Group as a Customer Contact Representative. His tenure lasted for 10 months, from 2020 to 2021, in Holon, Tel Aviv, Israel. In this position, he gained valuable experience in customer support and communication, which laid the foundation for his current role in technical support.
Education and Expertise
Luay Kalboni studied Computer Science at The College of Management Academic Studies, where he earned a Bachelor of Science (BS) degree from 2019 to 2022. He is currently continuing his studies at the same institution, further developing his expertise in computer science. His academic background supports his technical skills, particularly in CRM system integration.
Contributions to DealHub
At DealHub.io, Luay Kalboni has made significant contributions, particularly in the areas of automated workflows and buyer engagement. He played a key role in implementing automated approval workflows, which enhance operational efficiency. Additionally, he has been involved in developing the guided selling playbook, aimed at improving buyer engagement during the sales process.