Neal Cook
About Neal Cook
Neal Cook is an Enterprise Customer Success Manager at DealHub.io, where he has worked since 2022. With over ten years of experience in customer experience leadership, he has held various roles in customer success and support across multiple organizations, including Front Rush powered by ACS Athletics and Place Technology.
Current Role at DealHub
Neal Cook serves as the Enterprise Customer Success Manager at DealHub.io, a position he has held since 2022. In this role, he focuses on enhancing sales efficiency through a no-code platform that connects teams and processes. He utilizes a unified stack that includes CPQ, CLM, and Subscription Management to streamline sales operations and improve deal outcomes. His work involves engaging with global leaders to facilitate faster revenue generation and seamless sales motions.
Previous Experience in Customer Success
Before joining DealHub.io, Neal Cook accumulated extensive experience in customer success roles. He worked at Front Rush powered by ACS Athletics in various capacities, including Director of Client Support from 2016 to 2018, and Senior Customer Service Representative from 2014 to 2016. He also served as a Customer Service Specialist from 2012 to 2014. After Front Rush, he worked at RealMassive as a Customer Success Manager from 2018 to 2020, and at Place Technology as Manager of Customer Success from 2020 to 2022.
Education and Academic Background
Neal Cook studied at Temple University, where he earned a Bachelor of Science degree in Sport and Recreation Management. His educational background provides a foundation for his career in customer experience leadership, where he has over ten years of experience.
Expertise in Customer Experience Leadership
Neal Cook has over ten years of experience in customer experience leadership. His expertise focuses on creating, improving, and delivering results throughout all phases of the customer journey. He has developed a strong skill set in managing customer relationships and enhancing customer satisfaction across various industries.