Ron Kashani
About Ron Kashani
Ron Kashani serves as the Director of Customer Success at DealHub.io, where he has worked since 2021. He has extensive experience in customer success roles across various companies, contributing to the optimization of sales processes and enhancing buyer experiences.
Work at DealHub
Ron Kashani has served as the Director of Customer Success at DealHub.io since 2021. In this role, he plays a key part in utilizing the company's guided selling Playbook to streamline sales processes and enhance buyer experiences. His focus includes centralizing buyer and seller communications to create innovative and interactive experiences. Kashani's expertise in implementing no-code platforms contributes to improving sales team efficiency and deal execution.
Previous Experience in Customer Success
Before joining DealHub, Ron Kashani held several positions in customer success. He worked as the Director of Customer Success at Ayehu Software Technologies Ltd. from 2019 to 2021. Prior to that, he was the Lead Customer Success - Strategic Accounts at ControlUp from 2017 to 2019. His experience also includes serving as a Senior Customer Success Manager at Totango from 2015 to 2017, where he developed strategies to enhance customer satisfaction and retention.
Background in Project Management and IT
Ron Kashani has a diverse background in project management and IT. He worked at HP as a Delivery Manager and Program Manager from 2008 to 2015, and as an Engagement Manager/Project Manager for 11 months in 2007-2008. His earlier roles include positions at Mercury Interactive, where he served as an IT Manager and Senior Professional Services Consultant. His foundational experience in IT began as a System Engineer at Mercury Interactive from 2000 to 2002.
Education and Certifications
Ron Kashani studied at Jhon Bryce, where he focused on Computers IT and achieved the Microsoft Certified Solutions Expert (MCSE) certification in 2003. He also holds an ITIL Foundation v3 certification, which he obtained in 2010. These educational qualifications support his expertise in customer success and project management.
Contributions to Customer Success Strategies
In his current role, Ron Kashani contributes to the success of global leaders such as Gong, Drift, and WalkMe by optimizing their customer success strategies through DealHub's platform. He specializes in accelerating contract negotiations and achieving faster time to revenue for clients, enhancing overall business performance.