Melanie Chica
About Melanie Chica
Melanie Chica is a Customer Success Specialist with a background in environmental studies and experience in various roles within customer service and operations. She has worked with organizations such as Pacific Gas and Electric Company and the University of San Francisco, focusing on promoting ecological awareness and improving customer service processes.
Current Role at Dealpath
Melanie Chica serves as a Customer Success Specialist at Dealpath, a position she has held since 2022. In this role, she focuses on enhancing customer service by collaborating with cross-functional teams. She identifies areas for improvement through automation and the addition of new features. Additionally, she contributes to the development of processes and success metrics aimed at scaling the Customer Success function effectively.
Previous Experience in Customer Service
Prior to her current role, Melanie worked in various positions that contributed to her expertise in customer service. She was an Administrative Processor at Pacific Gas and Electric Company from 2021 to 2022, where she gained valuable experience in administrative operations. Additionally, she worked as Operations Staff and a Student Assistant at the University of San Francisco, where she developed skills in operational support and customer interaction.
Educational Background in Environmental Studies
Melanie Chica graduated Cum Laude with a Bachelor of Arts degree in Environmental Studies from the University of San Francisco. Her studies, which took place from 2017 to 2021, included a minor in Entrepreneurship & Innovation and Environmental Science. This educational background has equipped her with a strong foundation in ecological awareness and problem-solving related to environmental challenges.
Internship and Research Experience
In 2020, Melanie gained practical experience through internships and research roles. She worked as a Project Management and Operations Intern at iWallet for three months, where she contributed to project management tasks. Additionally, she served as a Researcher at La Cocina for three months, focusing on research initiatives. These roles provided her with insights into operational processes and project management.