Edwin Raaymakers
About Edwin Raaymakers
Edwin Raaymakers serves as the Head of Customer Services at Dechra Veterinary Products, a position he has held since 2013. He oversees customer service operations across several countries and is responsible for maintaining an effective order process within the customer service and logistics teams.
Work at Dechra Pharmaceuticals
Edwin Raaymakers has served as the Head of Customer Services at Dechra Veterinary Products since 2013. In this role, he is responsible for overseeing customer service operations across multiple countries, including the Netherlands, Croatia, and Denmark. His responsibilities include ensuring a consistent and effective order process within the customer service and logistics teams. Raaymakers previously held the position of Customer Service Officer at Dechra Veterinary Products for one year before advancing to his current role.
Education and Expertise
Edwin Raaymakers completed his secondary education at VWO, achieving an Atheneum A diploma from 1978 to 1984. He furthered his studies at Fontys Hogeschool Eindhoven, where he earned a Bachelor of Commerce (B.Com.) from 1984 to 1987. His educational background provides a solid foundation for his expertise in customer service and logistics management within the veterinary products sector.
Background
Before joining Dechra Veterinary Products, Edwin Raaymakers worked at Eurovet Animal Health BV as an Assistant Area Manager from 2001 to 2012. This role contributed to his extensive experience in the animal health industry. Raaymakers began his career at Dechra Veterinary Products as a Customer Service Officer in 2012, where he developed his skills in customer service before advancing to his current leadership position.
Responsibilities in Customer Service
In his role as Head of Customer Services, Edwin Raaymakers is responsible for managing customer service operations and ensuring effective communication with both internal and external stakeholders. He plays a key role in conveying important messages and maintaining a high standard of service across various regions. His leadership is essential in fostering a collaborative environment within the customer service and logistics teams.