Finn Mac Adam
About Finn Mac Adam
Finn Mac Adam is an Information Technology Support Specialist currently employed at Dechra Pharmaceuticals PLC, where he oversees IT support for over 1600 users across the UK and Europe. He has a background in IT support roles, including positions at EnviroVent Ltd and QASSS LTD, and holds various qualifications in Information Technology and Networking.
Current Role at Dechra Pharmaceuticals
Finn Mac Adam currently serves as an Information Technology Support Specialist at Dechra Pharmaceuticals PLC. He has held this position since 2021, contributing to IT support operations in Skipton, England. In this role, he oversees the management of IT services and supports over 1600 users across the UK and Europe. His responsibilities include utilizing TopDesk and OneNote for user support and ensuring efficient IT service delivery.
Previous Experience in IT Support
Prior to his current role, Finn Mac Adam worked at QASSS LTD as a Service Desk Analyst from 2020 to 2021. His experience at EnviroVent Ltd spans three years as an IT Support Specialist from 2017 to 2020 and one year as an IT Apprentice from 2016 to 2017. In these positions, he developed skills in managing hardware deployments, mobile device management, and providing technical support.
Education and Qualifications
Finn Mac Adam has a solid educational background in Information Technology. He studied at Saint John Fisher & Thomas More High School, achieving 7 GCSEs with grades A*-C, including Math, English, and IT. He furthered his education at Nelson and Colne College, where he completed an HNC in Computing with a focus on Networking & Security Engineering from 2018 to 2020. Additionally, he attained an NVQ Level 3 in IT, Security, Networking & Telecoms Engineering at York College from 2016 to 2017.
Technical Skills and Specializations
Finn Mac Adam specializes in various technical areas within IT support. He is proficient in overseeing SCCM deployments for new hardware and managing mobile device management software. He utilizes PowerShell scripting in virtualized and server environments, particularly with VMware. His expertise also includes setting up new users in enterprise settings using Azure Active Directory and managing UK and European servers, including Windows Server 2012 and 2016.