Lauren Horn
About Lauren Horn
Lauren Horn serves as the Customer Service & Finance Coordinator at Dechra Pharmaceuticals PLC, where she manages customer data quality and collaborates on standard operating procedures for order processing. She holds a Bachelor of Science in Animal Science/Agricultural Communication from Northwest Missouri State University and has diverse experience in customer service, logistics, and marketing.
Work at Dechra Pharmaceuticals
Lauren Horn has been employed at Dechra Pharmaceuticals PLC since 2022, serving as the Customer Service & Finance Coordinator. In this role, she supports the exportation of Dechra products internationally through logistic partners. She collaborates with the Operations and Demand Manager and the Finance Department to develop Standard Operating Procedures (SOPs) for order processing, returns, and applying credits to accounts. Additionally, she assists the Salesforce Administrator and Business Analyst with customer data quality, completeness, and analysis initiatives. Horn also liaises with the Regulatory and Quality Department to manage the PQC process implementation, ensuring compliance with quality and FDA expectations.
Education and Expertise
Lauren Horn studied at Northwest Missouri State University, where she earned a Bachelor of Science (BS) degree in Animal Science and Agricultural Communication from 2014 to 2017. Her educational background provides her with a solid foundation in both animal science and communication, which is beneficial in her current role in customer service and finance within the pharmaceutical industry.
Professional Background
Before joining Dechra Pharmaceuticals, Lauren Horn held various positions that contributed to her professional development. She worked as a Sales and Logistics Coordinator at Livestock Nutrition Center LLC for eight months in 2018. She also gained experience as a Marketing Intern at Farmers Insurance and as a Sales Representative Intern at Mondelēz International. Additionally, she served as a Load Planner at Compass Minerals and as a Logistics and Admin Associate at Parnell Veterinary Pharmaceuticals. Her diverse work history includes roles in customer service, logistics, and marketing.
Previous Employment Experience
Lauren Horn has a varied employment history that includes roles in different sectors. She worked as an Independent Color Street Stylist from 2019 to 2023, where she managed her own business. Prior to that, she served as a Merchandiser at Mondelēz International for eight months. Her early work experience includes a position as a Cabanas Server at Worlds of Fun in 2015. Each of these roles has contributed to her skills in customer service, logistics, and sales.