José Amud
About José Amud
José Amud is a Customer Success Engineer at DECKARD Technologies, where he leads the Customer Success Technical Team. He has a background in software engineering and systems analysis, with certifications in Scrum methodologies and experience in mentoring junior team members.
Work at Deckard Technologies
Currently, José Amud serves as a Customer Success Engineer at Deckard Technologies, a position he has held since 2024. In this role, he leads the emerging Customer Success Technical Team, which focuses on integrating Customer Success with Product Engineering. His responsibilities include mentoring junior team members and fostering their technical skills. José emphasizes cross-functional collaboration to develop innovative solutions that enhance customer satisfaction and product effectiveness.
Previous Experience in Technical Roles
José Amud has a diverse background in technical roles across various organizations. He worked as a Technical Systems Analyst at Universidad EAFIT from 2016 to 2017 in Medellín, Colombia. Following this, he served as a Systems Analyst at Corporacion Universitaria Lasallista from 2018 to 2019. He then transitioned to Comfenalco Antioquia, where he worked as a Solutions Analyst from 2019 to 2021. Most recently, he was employed at Globant as a Python Developer from 2021 to 2023.
Education and Expertise
José Amud studied at Unilasallista, where he earned his degree in Ingeniero Informático from 2011 to 2015. He holds multiple certifications in agile methodologies, including Certified Scrum Product Owner, Scrum Master, and Scrum Developer. His educational background and certifications equip him with a solid foundation in software development and project management, allowing him to effectively contribute to customer success initiatives.
Skills in Agile Methodologies
José Amud possesses expertise in agile methodologies, which is reflected in his certifications as a Certified Scrum Product Owner, Scrum Master, and Scrum Developer. His knowledge in these areas enables him to implement agile practices effectively within teams, fostering collaboration and enhancing project outcomes. He applies these skills in his current role, where he leads efforts to bridge the gap between Customer Success and Product Engineering.
Mentorship and Team Development
In his current position, José Amud actively mentors junior members of the Customer Success Technical Team. He focuses on nurturing their technical skills and fostering a collaborative environment. His commitment to mentorship contributes to the professional development of team members and enhances the overall effectiveness of the Customer Success initiatives at Deckard Technologies.