Alex Waugh
About Alex Waugh
Alex Waugh is a professional in customer support within the healthcare sector, currently employed at Dedalus since 2021. He has extensive experience in technical support roles, with a strong background in UNIX and Wintel platforms, and has worked for various organizations in Newcastle upon Tyne, United Kingdom.
Current Role at Dedalus
Alex Waugh currently serves as a Professional in Customer Support within the Healthcare Group at Dedalus. He has been in this role since 2021, contributing to the delivery of technical support and training to end-users. His responsibilities include ensuring high-quality service management and effective communication with clients.
Previous Experience in Customer Support
Before joining Dedalus, Alex worked at Home Group as a Deployment Analyst from 2017 to 2018. He also held the position of Capability Lead - Manufacturing at HPE Services from 2014 to 2017. His experience in these roles has equipped him with the skills necessary for effective customer support in the healthcare sector.
Technical Skills and Expertise
Alex Waugh demonstrates a high level of technical proficiency, particularly in service management and support for UNIX and Wintel platforms. He provides third-line platform support at DXC Technology, where he has been employed since 2018. His expertise includes managing Linux and Solaris infrastructures.
Educational Background
Alex studied at Trinity School in Carlisle from 1982 to 1987. This foundational education has contributed to his professional development and technical skills in the IT and customer support sectors.
Career History and Roles
Throughout his career, Alex has held various positions that have enhanced his technical and interpersonal skills. He worked at BT as UNIX (Solaris) Support from 1999 to 2004, and at EDS Group as Mid Range Support from 2004 to 2006. He also served as an Implementation Consultant at Mandata for a brief period in 2017 and as AMS IDS Capability & Operational Lead at HP Enterprise Security Services from 2012 to 2014.