Antoine Sarrazin
About Antoine Sarrazin
Antoine Sarrazin is a Service Delivery Manager currently working at Dedalus in Bordeaux, France. He has a background in systems and network administration, with previous roles at Maincare Solutions and Scalian, and holds multiple degrees in information systems and telecommunications.
Current Role at Dedalus
Antoine Sarrazin has been serving as a Service Delivery Manager at Dedalus since 2022. In this role, he oversees the delivery of services, ensuring that operational teams meet service commitments and adhere to service level agreements. He is responsible for managing client relationships and ensuring customer satisfaction. His focus on analyzing key performance indicators allows him to implement improvements in service delivery.
Previous Experience in Service Delivery
Before joining Dedalus, Antoine Sarrazin worked at Scalian as an Ingénieur conception systèmes from 2019 to 2022. In this position, he contributed to system design and development. Prior to that, he was employed at Maincare Solutions as a Consultant Technique from 2015 to 2019, where he focused on technical consulting in the healthcare sector. His early career included an apprenticeship at SAS THALES SERVICES as an Apprenti Administrateur Systèmes & Réseaux from 2012 to 2015.
Educational Background
Antoine Sarrazin studied at ENSEIRB-MATMECA, where he earned a Diplôme d'ingénieur in Réseaux et Systèmes d'Informations from 2012 to 2015. He also attended Université de Pau et des Pays de l'Adour, obtaining a DUT in Réseaux & Télécommunications from 2010 to 2012. Earlier, he completed his Baccalauréat in STI Electronique at Lycée Alfred Kastler from 2006 to 2010.
Skills in Service Management
In his current and previous roles, Antoine Sarrazin has developed strong skills in service management. He conducts internal and external reporting, including follow-up and steering committees. He manages financial tracking of service contracts to ensure budget adherence and leads project management initiatives within the service delivery scope. His ability to analyze key performance indicators is essential for improving service delivery.