Fabio Souza Aleixo
About Fabio Souza Aleixo
Fabio Souza Aleixo is a Customer Support Analyst at Dedalus Italia S.p.A. in São Paulo, Brazil, with over a decade of experience in customer support and system administration in the healthcare sector.
Work at Dedalus
Fabio Souza Aleixo has been employed at Dedalus Italia S.p.A. as a Customer Support Analyst since 2020. He operates from São Paulo, Brazil, contributing to the company's customer service efforts for a duration of four years. His role involves assisting clients with inquiries and ensuring effective communication between the company and its customers.
Previous Experience in Healthcare Technology
Before joining Dedalus, Fabio worked at Agfa HealthCare as a Customer Support Analyst from 2014 to 2020. His responsibilities included providing technical support and resolving customer issues. He also served as a Sysadmin for RIS/PACS at Agfa HealthCare from 2012 to 2014, where he managed systems related to radiology information and picture archiving. Additionally, he gained experience at Hospital Sirio Libanes as an Estagiario de Sistema RIS & PACS from 2011 to 2012.
Educational Background
Fabio Souza Aleixo studied at Universidade Nove de Julho, where he earned a Master in Project Management, focusing on Gerenciamento de Projetos from 2013 to 2014. He also completed a degree in Tecnologia da Informação, specializing in Análise e Desenvolvimento de Sistema, from 2009 to 2012. Earlier in his education, he attended Senac, where he achieved a Técnico de Informática certification in Manutenção e Suporte em Informática from 2005 to 2006.
Career Development in Customer Support
Fabio's career in customer support began at KONIMAGEM, where he worked as a Técnico de Suporte ao Cliente for 11 months in 2012. His extensive experience in customer support roles has equipped him with the skills necessary to address client needs effectively and enhance service delivery in the healthcare technology sector.