Ivy Morrison
About Ivy Morrison
Ivy Morrison is a Client Services Advocate and Laboratory Product Manager with extensive experience in healthcare technology and customer support. Currently employed at Dedalus Group, she has held various roles in the industry, contributing significantly to electronic health record systems and training programs across New Zealand.
Work at Dedalus Group
Ivy Morrison has been employed at Dedalus Group since 2021, serving as a Client Services Advocate, Laboratory Product Manager, and Customer Support Professional. In this role, she focuses on enhancing client relationships and ensuring effective support for laboratory products. Her responsibilities include managing customer inquiries and providing solutions tailored to the needs of healthcare organizations in New Zealand.
Previous Experience at DXC Technology
Prior to her current position, Ivy worked at DXC Technology from 2017 to 2021 as a Client Services Advocate and Implementation Management Laboratory Professional Support Consultant. During her four years in Hamilton, New Zealand, she contributed to the implementation and support of laboratory information systems, enhancing the operational efficiency of healthcare services.
Education and Certifications
Ivy Morrison has pursued various educational opportunities and certifications throughout her career. She studied at IBM, achieving certification as a Lotus Notes Developer in 2004. Additionally, she completed an Advanced Diploma in Business Systems (IT) at Spherion Institute of Technology in 2002. Ivy also holds an Associate's degree in Fire Science/Fire-fighting from Casper College, obtained in 1996. Her certifications include ITIL - ITSM Foundation Certified in 2017 and CrossFit Level 1 Trainer in 2021.
Background in Healthcare IT
Ivy has extensive experience in managing electronic health record information systems, particularly in laboratory, mortuary, and maternity services. Her previous roles include working as a Functional Consultant at iSOFT and as an Application Specialist at Sysmex New Zealand Ltd. She has also held positions at Waikato District Health Board and Auckland District Health Board, where she focused on information services implementation and application analysis.
Leadership and Training Initiatives
Ivy Morrison demonstrates strong leadership skills, particularly in organizing and communicating within team settings in the healthcare sector. She has successfully led training programs for healthcare organizations across New Zealand, focusing on patient admission and medication management systems. Her ability to convey complex information effectively has contributed to the successful implementation of these systems.