Richard Cluzeau
About Richard Cluzeau
Richard Cluzeau is an IT Services and Support Manager at Dedalus, where he has worked since 2020. He has extensive experience in IT management, having held various positions at Agfa HealthCare and other companies, and has a strong educational background in computer engineering.
Current Role at Dedalus
Richard Cluzeau serves as the IT Services and Support Manager at Dedalus, a position he has held since 2020. He operates from Bordeaux, Nouvelle-Aquitaine, France. In this role, he is responsible for overseeing IT service delivery and support operations. His focus is on ensuring client satisfaction through effective management of IT services and support teams.
Previous Experience at Agfa HealthCare
Before joining Dedalus, Richard Cluzeau worked at Agfa HealthCare for a decade, from 2010 to 2020. He held various positions, including Senior Manager Technical Services, Business Unit Manager, and Client Support Manager. His tenure included establishing a 24/7 service in 2015 and launching AMS France in 2014. He managed a team of 54 individuals, focusing on IT services, support, outsourcing, and maintenance.
Educational Background
Richard Cluzeau studied at ESIG Bordeaux, where he earned a Master in Informatique from 1992 to 1994. Additionally, he completed a BTS Informatique de gestion from 1988 to 1991 at the same institution. His education provided him with a solid foundation in computer engineering and management, which has supported his career in IT services.
Key Projects and Initiatives
Throughout his career, Richard Cluzeau has been involved in several significant projects. He implemented ServiceNow in 2015 and participated in the Quality First Project during 2012/2013. He also led the Hexagone Web migration project in 2018 and directed the TANDEM program from 2016 to 2017. In 2019, he created the Infogérance GHT offering and founded the Maintenance service (SMA) in 2011.
Early Career and Consulting Experience
Richard Cluzeau began his career in the IT sector as a Consultant IT & E-Business at Brienne Autos from 2000 to 2001. He also held the position of Responsable Systèmes & Réseaux at IMC - Items Media Concept from 2003 to 2005. His early experiences contributed to his expertise in IT systems and network management.