Sandrine Guesnel
About Sandrine Guesnel
Sandrine Guesnel is a Support Change Manager at Dedalus in Toulouse, France, where she leads a team of 140 individuals. She has a strong background in marketing and commerce, complemented by her expertise in change management and mindfulness practices.
Work at Dedalus
Sandrine Guesnel has been employed at Dedalus as a Support Change Manager since 2020. In this role, she leads a support service team comprising 140 individuals from various companies and product lines. Her focus is on unification and optimization of support services. Guesnel has successfully managed the introduction of a new common CRM system, demonstrating her capability in managing change effectively. She has also developed a Continuous Improvement Plan (PAC) to systematically address service and client issues, enhancing overall performance.
Education and Expertise
Guesnel has a diverse educational background. She studied at Lycée Pierre Bayen de Châlons en Champagne, achieving a Bac C in mathematics. She furthered her education at Université de Reims Champagne-Ardenne, where she obtained a Deug in Sciences de la vie et de la terre. Additionally, she earned a Licence IMCB in Informatique, Maintenance, Commerce appliqué à la biologie from Université de Bourgogne, IUT Dijon. In 2020, she completed an 11-month program in Mindfulness-based Stress Reduction (MBSR) at Je me pause, enhancing her skills in stress management.
Background
Guesnel possesses a strong background in marketing and commerce, which complements her technical and managerial skills. Her experience includes conducting audits and surveys aimed at improving service processes. She employs a participative and equitable management style, which fosters team satisfaction and performance. Guesnel's resilience is further underscored by her personal experience of surviving cancer, which contributes to her effective stress management capabilities.
Achievements
Throughout her career, Guesnel has implemented several initiatives to enhance team skills and service quality. She established a Support Academy as part of a continuous training plan, aimed at improving the capabilities of her team. Her proven track record in managing change is evident through her successful introduction of new systems and processes, which have led to improved service delivery and client satisfaction.