Sheerie Mercer
About Sheerie Mercer
Sheerie Mercer is a Customer Support Advocate currently working at Dedalus in Sydney. With over 15 years of experience in customer service roles, she has a strong commitment to enhancing client relationships and promoting positive customer experiences.
Current Role at Dedalus
Sheerie Mercer currently serves as a Customer Support Advocate at Dedalus, a position she has held since 2022. In this role, she focuses on delivering high-level customer service and support, ensuring client satisfaction and addressing customer inquiries effectively. Her experience in customer service enables her to contribute positively to the team and enhance the overall customer experience.
Previous Experience at Club Menangle
Before joining Dedalus, Sheerie Mercer worked at Club Menangle as a Customer & Guest Services representative from 2021 to 2022. During her 11-month tenure, she engaged with customers to provide assistance and support, contributing to a positive guest experience at the venue.
Career at Cerner Corporation
Sheerie Mercer held the position of Regional Service Manager at Cerner Corporation from 2014 to 2019 in North Sydney, New South Wales, Australia. Over her five years at Cerner, she managed service delivery and client relationships, focusing on enhancing customer satisfaction and operational efficiency.
Experience at ISS Facility Services
From 2011 to 2013, Sheerie Mercer worked as a Help Desk Manager at ISS Facility Services Australia and New Zealand. In this role, she oversaw help desk operations and ensured effective communication between clients and service teams, promoting a high standard of customer service.
Long-Term Role at The Clorox Company
Sheerie Mercer spent 14 years at The Clorox Company Australia & New Zealand as a Network Administrator from 1997 to 2011. Her responsibilities included managing network systems and providing technical support, which laid the foundation for her extensive experience in customer service and support roles.