Aileen Leu
About Aileen Leu
Aileen Leu is a Customer Support Specialist currently employed at DeepL since 2021. She has previous experience in customer support roles at Arvato and lizengo GmbH & Co. KG, as well as a background in floristry.
Current Role at DeepL
Aileen Leu serves as a Customer Support Specialist at DeepL, a position she has held since 2021. Based in Köln, Nordrhein-Westfalen, she is responsible for assisting customers with inquiries and providing support related to DeepL's services. Her role involves addressing customer needs and ensuring a positive experience with the company's products.
Previous Experience at Arvato
Prior to her current role, Aileen worked at Arvato as a Premium-IT Kundensupport specialist for AppleCare from 2016 to 2018. During her two years there, she developed skills in technical support and customer service, handling various customer inquiries and issues related to Apple products.
Experience at lizengo GmbH & Co. KG
Aileen Leu also worked at lizengo GmbH & Co. KG as a Kundensupport representative from 2019 to 2021. In this role, she provided customer support services in Köln und Umgebung, Deutschland, for two years. Her responsibilities included assisting customers with product-related questions and ensuring customer satisfaction.
Background in Floristry
Before entering the customer support field, Aileen worked as an Ausgelernte Floristin at Blumenladen Blütenrausch from 2014 to 2015. This position lasted for 10 months in Köln und Umgebung, Deutschland, where she gained hands-on experience in floristry and customer service in a retail environment.
Education and Expertise
Aileen studied at Berufskolleg Humboldtstrasse Köln, focusing on Blumenanbau/Floristikbetrieb und -management. She completed her studies in 2014, achieving a Fachabitur im Bereich Floristik over three years. This educational background provided her with foundational knowledge in floristry and management.