Catherine Van Kleeck
About Catherine Van Kleeck
Catherine Van Kleeck serves as the Team Lead for Onboarding Management EMEA at DeepL, where she has worked for five months. With a diverse background in client success and account management across various sectors, she has effectively led teams and implemented strategies to enhance client engagement and retention.
Work at DeepL
Catherine Van Kleeck is currently employed at DeepL as the Team Lead for Onboarding Management EMEA. She has held this position since 2024, contributing to the company's efforts in enhancing client onboarding processes across the Europe, Middle East, and Africa regions. Her role involves overseeing the onboarding team and ensuring a smooth transition for new clients.
Professional Experience
Catherine has extensive experience in client management and customer success across various industries. Prior to her role at DeepL, she worked at Included as Head of Client Success and at JobTeaser, where she served as Head of International Account Management and Head of Account Management for the UK & Ireland. Her previous roles include positions at Rosetta Stone, where she advanced from Client Services Specialist to Strategic Client Manager over a span of three years.
Education and Expertise
Catherine studied at the University of Bristol, where she earned a Bachelor of Arts (BA) in French and German from 2010 to 2014. She also attended Culford School from 1996 to 2010. Her educational background supports her expertise in managing diverse teams and enhancing client relationships, particularly in the education-technology sector.
Achievements in Client Management
Throughout her career, Catherine has demonstrated a strong ability to improve client engagement and retention. She successfully reduced her team's time spent on low-revenue clients by 50% through effective client segmentation. Additionally, she achieved high Net Revenue Retention (NRR) rates of 100% and maintained Net Promoter Scores (NPS) of over 20, showcasing her skills in relationship building and client success strategies.
Technical Skills and Tools
Catherine is proficient in various data visualization tools, including Tableau, Power BI, and Excel. She has experience working with multiple CRM systems such as Salesforce, HubSpot, Scoro, and Gainsight. Her technical skills enhance her ability to analyze client data and improve service delivery within her teams.