Mona Niklas
About Mona Niklas
Mona Niklas serves as the Teamlead CSM Scale / Mid Market EMEA at DeepL, a position she has held since 2023. She has a background in business administration and extensive experience in customer success management and account management across various companies.
Current Role at DeepL
Mona Niklas currently serves as Teamlead CSM Scale / Mid Market EMEA at DeepL. She has held this position since 2023, managing customer success initiatives for the mid-market segment in the EMEA region. Her role involves overseeing a team and ensuring the delivery of effective customer support and engagement strategies.
Education and Qualifications
Mona Niklas studied Business Administration at the University of Cologne, where she earned a Bachelor of Science (BSc) from 2012 to 2015. Additionally, she completed a program in International Marketing at Instituto Tecnológico Autónomo de México, obtaining a Bachelor of Science - BS in 2014. Earlier, she trained as an Industriekauffrau at Prinovis Ltd. & Co. KG from 2005 to 2008.
Professional Experience at Trusted Shops
Mona Niklas worked at Trusted Shops in various roles. She began as an Account Manager from 2016 to 2017 and later advanced to Teamlead Customer Success Management, a position she held from 2017 until 2023. In these roles, she focused on enhancing customer satisfaction and managing client relationships.
Career at Prinovis Ltd. & Co. KG
Mona Niklas has extensive experience at Prinovis Ltd. & Co. KG, where she held multiple positions. She worked as a Paper Purchasing & Planning specialist from 2007 to 2009, and as a Customer Account Manager from 2010 to 2012. Additionally, she served as a Logistics Co-Ordinator for Projects from 2009 to 2010, all based in Liverpool, UK.