Rudy Robledo
About Rudy Robledo
Rudy Robledo is a Product Support Specialist with over 15 years of experience in the information technology sector, specializing in fostering positive human experiences within the SaaS industry. He has held various roles in remote and on-site positions across multiple companies, including Hologram Inc., Recharge, and DeepL.
Current Role at DeepL
Rudy Robledo currently serves as a Product Support Specialist at DeepL, a position he has held since 2023. He operates in a hybrid work environment in the Austin, Texas Metropolitan Area. In this role, he focuses on providing technical support and enhancing user experiences with DeepL's products.
Previous Experience in Product Support
Before joining DeepL, Rudy Robledo accumulated extensive experience in product support roles across various companies. He worked as a Product Support Specialist at Recharge from 2020 to 2021 and at SugarCRM from 2014 to 2018. Additionally, he held a Technical Product Support Specialist position at Fullstory from 2022 to 2023, where he contributed to improving customer satisfaction and product usability.
Career Background in IT
Rudy Robledo has over 15 years of experience in the information technology sector, with a strong emphasis on software, hardware, and networking. His career began in technical support roles, including positions at Time Warner Cable Media and CLARUS DATA, INC. He transitioned to more specialized roles, such as Solutions Engineer at CloudShare and Support Operations Lead at Hologram Inc.
Educational Background
Rudy Robledo earned his Bachelor of Science in Information Technology/Information Systems from the University of Phoenix, completing his studies from 2009 to 2012. He also holds a High School Diploma from Crockett High School, which he obtained between 1995 and 1999.
Skills and Specializations
Rudy Robledo specializes in fostering positive human experiences within the Software as a Service (SaaS) industry. His professional endeavors reflect a combination of his passion for helping people, technology, and startup culture, which he integrates into his work across various roles in product support and operations.