Simon Patton
About Simon Patton
Simon Patton is the Head of Customer Support at DeepL, with extensive experience in leading customer-facing teams across multiple global companies. He holds a Chartered Management Institute Level 4 Diploma in Coaching and Mentoring and operates a personal coaching website focused on helping individuals achieve personal fulfillment.
Work at DeepL
Simon Patton serves as the Head of Customer Support at DeepL, a position he has held since 2021. In this role, he is responsible for overseeing customer support operations and ensuring high-quality service delivery. His extensive experience in customer service management contributes to the effectiveness of the support team at DeepL, enhancing customer satisfaction and engagement.
Previous Experience in Customer Support
Prior to his current role, Simon Patton accumulated significant experience in customer support across various companies. He worked at IBM as a Customer Services Team Leader from 2004 to 2007 and held multiple positions at Airbnb, including Pride Lead and EMEA Lead for Airbnb for Work. His tenure at Squarespace as Senior Customer Operations Lead further solidified his expertise in managing customer-facing teams.
Education and Expertise
Simon Patton holds a Bachelor of Arts (B.A.) in French and Spanish with Interpreting and Translation from The University of Salford, which he completed from 1999 to 2003. He also possesses a Chartered Management Institute Level 4 Diploma specializing in Coaching and Mentoring. Additionally, he earned an Advanced Diploma in Executive and Life Coaching with Neuroscience from Positive Success Group in 2020.
Coaching and Personal Development
In addition to his corporate roles, Simon Patton runs a personal coaching website called 'Coaching with Simon.' He specializes in helping individuals and teams unlock their potential and achieve personal fulfillment. His approach incorporates neuroscience to understand the belief systems that impact personal and professional goals, enhancing the effectiveness of his coaching sessions.
Career Background
Simon Patton has 18 years of experience in leading and scaling customer-facing teams across five global companies. His career includes roles at Sky, where he served as Senior Insights & Improvement Leader and Provisioning Team Leader. His diverse background in customer service and team leadership has equipped him with the skills necessary to excel in his current position.