Matthew Edwards
About Matthew Edwards
Matthew Edwards serves as the Chief Customer Officer at DefenseStorm, where he focuses on process improvement and customer success. He has held various leadership roles in customer success and support across multiple companies, demonstrating expertise in revenue growth and relationship management.
Current Role at DefenseStorm
Matthew Edwards serves as the Chief Customer Officer at DefenseStorm, a position he has held since 2023. He operates remotely from Denver, Colorado, and is responsible for overseeing customer engagement and satisfaction. In this role, he focuses on innovative process improvements that enhance service offerings and drive customer renewals and growth.
Previous Experience in Customer Success
Prior to his current role, Matthew Edwards held several positions in customer success across various organizations. He worked as VP of Customer Success and Services at Alation from 2017 to 2018. He also served as Director of Customer Success at ShoreTel from 2015 to 2016 and as Sr. Director of Customer Success at WhiteHat Security from 2016 to 2017. His experience includes managing customer relationships and enhancing service delivery.
Background in Technical Support and Management
Matthew Edwards has a strong background in technical support and management. He worked at ShoreTel in various capacities, including Global Technical Support Manager and Senior Manager of Global Technical Assistance Management. His roles involved overseeing technical support teams and ensuring customer satisfaction through effective service management.
Education and Academic Qualifications
Matthew Edwards earned a Bachelor of Science degree in Computer Science from the University of Southern Maine, where he studied from 2002 to 2008. His educational background provides a foundation for his expertise in technology and customer service management.
Board Membership and Collective Involvement
In addition to his professional roles, Matthew Edwards has been a Board Member at Schoppee Farm since 2018. He is also a member of the byFounders Collective from 2021 to 2024. These positions reflect his commitment to community involvement and support for innovative initiatives.