Abbas Merchant
About Abbas Merchant
Abbas Merchant serves as the Head of India Operations at Delivery Solutions, where he emphasizes creating a collaborative work environment and customer-focused teams. He has extensive experience in telecommunications and IT, with a strong background in product development, strategic planning, and relationship management.
Current Role at Delivery Solutions
Abbas Merchant serves as the Head of India Operations at Delivery Solutions, a position he has held since 2022. In this role, he focuses on fostering a synergetic work environment that emphasizes customer-centric and result-oriented teams. His leadership is aimed at enhancing operational efficiency and driving business growth within the Indian market.
Previous Experience in Telecommunications
Prior to his current role, Abbas Merchant accumulated extensive experience in the telecommunications sector. He worked at Reliance Globalcom as AVP of Product Development & Management for Carrier Business from 2005 to 2014. He also held the position of Regional Manager for Middle East and North Africa at Reliance Communications from 2002 to 2005. His early career included a brief tenure at AT&T as a Senior Business Systems Manager in 2001.
Educational Background
Abbas Merchant holds an MBA in Telecommunications and IT from the University of San Francisco, where he studied from 1997 to 1999. He also earned a Bachelor of Engineering in Computers from the University of Mumbai, completing his studies from 1993 to 1997. Additionally, he completed his Higher Secondary Certificate in Science at Jai Hind College from 1991 to 1993.
Skills and Expertise
Abbas Merchant possesses a diverse skill set that includes creating compelling value propositions and marketing strategies. He has in-depth knowledge of global best practices for developing quality systems and processes. His expertise extends to developing innovative products and solutions for global customers, as well as systems implementation and integration. He is proficient in competitive analysis, process development, and project management.
Strategic Relationships and Financial Acumen
Abbas Merchant has a strong background in forging strategic relationships with global partners and channel operators. He possesses financial acumen, enabling him to manage profitable businesses with P&L responsibility. His specialization in telecommunications, IT, strategic planning, and international business development further enhances his capability to drive business success.