Brad Prout
About Brad Prout
Brad Prout is a Principal Customer Relations Manager with extensive experience in customer success and operations within the tech industry. He has held various roles across multiple companies, including Rinse, Lime, and Delivery Solutions, and holds a Bachelor's degree in Applied Economics and Business Management from the University of Oregon.
Current Role at Delivery Solutions
Brad Prout serves as the Principal Customer Relations Manager at Delivery Solutions, a position he has held since 2024. In this role, he focuses on enhancing customer relationships and ensuring successful interactions between the company and its clients. His responsibilities include overseeing customer success initiatives and implementing strategies to improve service delivery.
Previous Experience at Delivery Solutions
Before his current role, Brad worked at Delivery Solutions as the Senior Manager of Customer Success from 2022 to 2024. In this capacity, he played a key role in developing customer success strategies and managing client accounts. His contributions helped streamline operations and improve customer satisfaction during his tenure.
Education and Expertise
Brad Prout earned a Bachelor's degree in Applied Economics and Business Management from the University of Oregon, where he studied from 2012 to 2016. His educational background provides him with a solid foundation in economic principles and business practices, which he applies in his professional roles within the tech industry.
Diverse Work History
Brad has a diverse work history that spans various roles in different organizations. He has experience in both consumer and B2B products and services. His previous positions include working as a City Launch Associate at Rinse, a Fleet Analyst at Curri, and a City Launcher & Operations Manager at Lime, among others. This varied experience has equipped him with a broad skill set applicable to scaling startup operations.
Background in Operations and Customer Success
Brad's career includes significant experience in operations and customer success. He has held roles that required him to manage complex operations and ensure customer satisfaction across multiple locations, including major cities and international markets. His focus on scaling operations has been a consistent theme throughout his professional journey.