Krisan Dhanaraj
About Krisan Dhanaraj
Krisan Dhanaraj serves as the Senior Director of Delivery Service Provider at Delivery Solutions, where he has worked since 2024. He has extensive experience in customer relations, business development, and operations management across various companies, including Kohl's and Bed Bath & Beyond.
Work at Delivery Solutions
Krisan Dhanaraj currently serves as the Senior Director of Delivery Service Provider at Delivery Solutions, a position held since 2024. In this role, he focuses on enhancing delivery operations and optimizing partnerships with third-party providers. Prior to this, he worked as the Director of Existing Partnerships, Shipping, Middle-Mile, and Last-Mile since 2023. His previous roles at Delivery Solutions include Director of Customer Relations, Director of Customer Success, and Director of Business Development, showcasing his extensive experience within the organization.
Education and Expertise
Krisan Dhanaraj has a diverse educational background. He is pursuing a Bachelor of Business Administration (B.B.A.) in Project Management from DeVry Institute of Technology, which he began in 2015. He also holds a Master's degree in Analytics and Information Management from Rutgers Business School. Additionally, he achieved a certification in Design Thinking from Stanford University in 2016. His expertise includes optimizing orchestration rules to help organizations achieve cost-cutting and customer service SLA goals through Delivery Solutions' modular and microservice-based SaaS platform.
Background
Krisan Dhanaraj has over a decade of experience in various managerial roles across multiple industries. He worked at Kohl's as an HR Operations Manager and later as a Product Manager. His experience also includes roles at Bed Bath & Beyond as a Merchandising Manager and at Babies R Us as an Operations Manager. Before joining Delivery Solutions, he served as an Engagement Manager at Deliv, where he contributed to enhancing delivery services.
Achievements
Krisan Dhanaraj has played a key role in the development of a non-marketplace model for nationwide coverage by third-party providers at Delivery Solutions. This initiative has benefited both Enterprise and SMB customers. He has also contributed to establishing partnerships with leading brands across various sectors, including Retail, Grocery, Apparel, and Beauty, to improve fulfillment and delivery operations.