Prashant Shukla
About Prashant Shukla
Prashant Shukla is a Senior Manager of Customer Success at Delivery Solutions, specializing in SaaS and strategic partnerships. He has a background in the information technology and services industry, with previous roles at Freight Tiger and Porter.
Work at Delivery Solutions
Prashant Shukla serves as the Senior Manager of Customer Success at Delivery Solutions, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and retention, leveraging his extensive background in the information technology and services sector. His responsibilities include managing customer relationships and ensuring the successful implementation of services. Based in Delhi, India, he has contributed to the company's growth by fostering strategic partnerships and optimizing customer engagement strategies.
Previous Experience in Customer Success
Before joining Delivery Solutions, Prashant Shukla worked as a Customer Success Manager at Freight Tiger from 2020 to 2021. In this role, he was responsible for maintaining customer relationships and ensuring their needs were met effectively. His career also includes a position as a Senior Business Associate at Porter from 2016 to 2017, where he gained valuable experience in customer interactions and business operations. This diverse background has equipped him with the skills necessary for his current role.
Education and Expertise
Prashant Shukla holds a Bachelor of Engineering (BE) degree in Mechanical Engineering from MVJ College of Engineering, which he completed from 2012 to 2016. His educational background provides a strong technical foundation that complements his expertise in Software as a Service (SaaS) and Strategic Partnerships. He possesses strong skills in Customer Relationship Management (CRM) and Customer Retention, which are essential for his role in customer success.
Background in Information Technology
Prashant Shukla has a demonstrated history of working in the information technology and services industry. His experience spans various roles that emphasize customer success and relationship management. This background has enabled him to develop a deep understanding of customer needs and the importance of effective communication in technology-driven environments.