Shahid Khan
About Shahid Khan
Shahid Khan is a Senior Customer Success Manager with extensive experience in customer support and account management across various companies. He has held positions at Doxper, EXL, American Express, and currently works at Delivery Solutions since 2021.
Current Role at Delivery Solutions
Shahid Khan serves as a Senior Customer Success Manager at Delivery Solutions. He has held this position since 2021, contributing to the company's focus on enhancing customer satisfaction and retention. His role involves managing customer relationships and ensuring that clients receive optimal value from the company's services.
Previous Experience at Doxper
Shahid Khan worked at Doxper in various capacities. He was the Head of Customer Support from 2016 to 2018, overseeing customer service operations. Later, he served as a Senior Enterprise Account Manager for eight months in 2020, focusing on enterprise-level customer engagement in New Delhi, Delhi, India.
Experience at American Express Business
Shahid Khan was employed at American Express Business as a Senior Customer Care Professional from 2014 to 2016. During this two-year period, he worked in Gurgaon, India, where he was responsible for providing high-quality customer service and support.
Education at Jamia Millia Islamia
Shahid Khan completed his Bachelor's degree in English Language and Literature at Jamia Millia Islamia. His studies spanned from 2008 to 2011, providing him with a strong foundation in language and communication skills.
Early Career at EXL and NTT DATA Services
Shahid Khan began his career as a Customer Care Executive at EXL, where he worked for eight months in 2012. He also held a position as a Business Communication Executive at NTT DATA Services for seven months in the same year, both roles contributing to his experience in customer service and communication.