Abdullah Hassan
About Abdullah Hassan
Abdullah Hassan is a Specialist Operations Trainer at Delivery Hero with a background in accounting and extensive experience in customer care and operations management.
Current Role: Specialist Operations Trainer at Delivery Hero
Abdullah Hassan currently holds the position of Specialist Operations Trainer at Delivery Hero. He began this role in August 2021. As a Specialist Operations Trainer, he is responsible for developing and delivering training programs for operational staff. His role may include creating training materials, conducting workshops, and ensuring that all team members are up-to-date with the latest operational procedures.
Previous Roles at Delivery Hero
Abdullah Hassan has held multiple roles within Delivery Hero. In 2021, he briefly served as a T-Mart Operations Specialist and as an SME Customer Care representative. He also worked as an Associate Validator for two months and held the role of Customer Care Executive from 2020 to 2021 for one year. Each of these roles contributed to his extensive understanding of the company's operations and customer service protocols.
Experience at Raya CX
Before joining Delivery Hero, Abdullah Hassan worked at Raya CX in various capacities. His roles included Operations Shift Manager, Operational Co-Trainer, Restaurants Operations and Complaint Management, and Customer Service Agent. This experience provided him with a robust foundation in operations and customer service management. His tenure at Raya CX equipped him with skills in managing shifts, training staff, overseeing restaurant operations, and handling customer complaints efficiently.
Educational Background: Bachelor of Accountancy from Helwan University
Abdullah Hassan studied Accounting at Helwan University Cairo, where he earned his Bachelor of Accountancy in 2021. His academic background in accounting provides a strong foundation for his roles in operational management and training. The combination of his education and experience enables him to approach his responsibilities with a comprehensive understanding of both financial and operational aspects.