Agnieszka Krowińska
About Agnieszka Krowińska
Agnieszka Krowińska is an intern at Tech Academy in Berlin, currently working at Delivery Hero. She has a decade-long career in customer service and is transitioning to software engineering.
Current Role at Delivery Hero
Agnieszka Krowińska is currently working at Delivery Hero as an Intern in the Tech Academy based in Berlin, Germany. In her role, she is learning Java and gaining foundational knowledge in software engineering. This position marks her transition from a customer service-oriented career towards a technological and development-focused trajectory.
Previous Experience at Delivery Hero
Prior to her current internship, Agnieszka worked at Delivery Hero as a Shiftlead Customer Care for three months from 2019 to 2020 in Berlin, Germany. In this role, she managed customer service operations and supported team members in resolving customer inquiries, showcasing her leadership and problem-solving abilities within a fast-paced environment.
Work Background in Customer Service
Agnieszka Krowińska has a strong background in customer service, having held multiple positions across different companies. She worked as Artist Happiness Manager at ArtNight in Germany from 2020 to 2021 for one year. Before that, she served as a Customer Service Agent at GetYourGuide for five months in 2017 and as an Advisor in Customer Service at Grupa ATERIMA from 2016 to 2017 for one year in Kraków, Poland.
Technical Support Experience at QVC
In 2017, Agnieszka Krowińska worked as an IT Technical Analyst at QVC in Kraków, Poland, where she provided technical support and solutions. Her responsibilities included troubleshooting technical issues and ensuring smooth IT operations, allowing her to develop skills in technical problem resolution and customer support in a technical context.
Education and Academic Background
Agnieszka holds two Bachelor of Science degrees. She studied International Business at Tischner European University from 2008 to 2012, and Political Science at Aarhus Universitet in 2010-2011. Her bilingual education has equipped her with a multifaceted understanding of international business dynamics, preparing her for diverse roles in global environments.