Ali Akbar Khan, MBA
About Ali Akbar Khan, MBA
Ali Akbar Khan is a Global Customer Experience Senior Specialist at Delivery Hero in Berlin, Germany, with extensive experience in high-growth companies and startups, particularly in the e-commerce sector.
Current Role at Delivery Hero
Ali Akbar Khan currently holds the position of Global Customer Experience Senior Specialist at Delivery Hero in Berlin, Germany. In this role, he is responsible for overseeing and optimizing the customer experience globally, ensuring that service standards are maintained across all markets. His work involves analyzing customer feedback, streamlining processes, and implementing best practices to enhance customer satisfaction.
Previous Experience at Delivery Hero
Before his current role, Ali Akbar Khan has held various positions at Delivery Hero. He served as a Global Customer Experience Specialist from 2020 to 2021 in Berlin. Prior to that, he was a Global Customer Experience Associate from 2018 to 2019. These roles involved managing customer experience initiatives, improving service processes, and working closely with different teams to deliver a seamless customer experience.
Past Positions and Companies
Ali has worked for several high-growth companies and startups, particularly in the e-commerce sector. Notably, he worked at Daraz.pk, a Rocket Internet venture, as a Senior Associate in Vendor Operations from 2014 to 2015 in Karachi, Pakistan. He also has banking experience, having worked in the treasury department at Habib Bank Limited in London from 2012 to 2013. Additionally, he has a strategic marketing background from his time at ThyssenKrupp Uhde in Dortmund, Germany, in 2011.
Educational Background and Expertise
Ali Akbar Khan has a strong educational foundation with multiple MBA degrees. He studied at SDA Bocconi, WHU – Otto Beisheim School of Management, Northwestern University's Kellogg School of Management, Fudan University, China Europe International Business School (CEIBS), and the University of Wollongong in Dubai, completing various exchange programs and earning an MBA. He also holds a Bachelor of Science in Business Administration and Management from Warwick Business School. His academic experience is complemented by his expertise in customer experience, marketing, and operations.
International Work Experience
Ali Akbar Khan has diverse international work experience in Germany, Pakistan, and the United Kingdom. His roles across these countries have provided him with a global perspective and the ability to adapt to different market dynamics. This international exposure has equipped him with a broad understanding of customer needs and business operations, making him effective in his current role at Delivery Hero.