Amr Amin
About Amr Amin
Amr Amin is the Regional Complaints & Community Operations Unit Supervisor at Delivery Hero, managing teams across 8 countries and overseeing various operational and community management functions.
Title
Amr Amin serves as the Regional Complaints & Community Operations Unit Supervisor at Delivery Hero.
Current Role at Delivery Hero
In his current role as Regional Complaints & Community Operations Unit Supervisor, Amr Amin oversees the Complaints Management function, Community Management through social media platforms, the Compliance Management function, and the Operations support unit. His responsibilities include managing all company mailboxes and handling social media customer care. Additionally, he supervises over 200 agents and is responsible for the customer care financial cycle, including monthly and yearly closure.
Previous Experience at Delivery Hero
Before his current role, Amr Amin worked as an Operations Supervisor at Delivery Hero from 2019 to 2020 in Egypt. His tenure lasted 11 months.
Past Role at Talabat
Prior to joining Delivery Hero, Amr Amin spent 3 years at Talabat, from 2016 to 2019, where he served as a Team Lead in Egypt.
Education and Expertise
Amr Amin graduated from New Cairo Academy with a Bachelor's degree in Computer Science. He attended the academy from 2010 to 2014, completing his degree over four years.