Andrea Hermans
About Andrea Hermans
Andrea Hermans is a Senior Specialist in Onboarding Experience at Delivery Hero in Berlin, Germany, with a diverse background in leadership and customer service roles across various industries.
Title
Andrea Hermans currently holds the position of Senior Specialist, Onboarding Experience at Delivery Hero in Berlin, Germany.
Company
Andrea Hermans is employed by Delivery Hero, a global leader in online food delivery services. She plays a significant role in the company by managing onboarding experiences for new employees.
Education and Expertise
Andrea Hermans has a strong educational background that includes studying Business Administration and Management, General, and International Media & Entertainment Management at Breda University of Applied Sciences. She also holds a Diploma in Audio Engineering from SAE Institute. Her education has equipped her with diverse skills in management, media, and technical fields.
Background
Andrea Hermans has accumulated extensive experience in various roles and countries. She began as a Customer Service Representative at Tourism Holdings Limited in New Zealand and later worked as a CEO-tour leader for G Adventures in multiple periods, spanning different regions. She also held roles such as Operations Intern in Australia and Kids Ski Instructor in Austria and Canada. These experiences have given her a broad understanding of customer service, operations, and leadership.
Achievements
At Delivery Hero, Andrea Hermans developed a comprehensive Tech Graduate onboarding and learning journey. She is responsible for continual stakeholder management for projects and business-as-usual tasks. Additionally, she guides junior team members and plays a significant role in their professional growth. Her responsibilities also include conducting interviews and performing data analysis.