Carlos Morales Muñoz
About Carlos Morales Muñoz
Carlos Morales Muñoz is a Senior Product Operations Specialist at Delivery Hero in Berlin, Germany, with extensive experience in technology and mobility industries.
Current Company
Carlos Morales Muñoz is currently employed at Delivery Hero as a Senior Product Operations Specialist based in Berlin, Germany. He focuses on enhancing operational efficiencies and product performance within the company.
Professional Title
Carlos Morales Muñoz holds the title of Senior Product Operations Specialist. With extensive experience in product operations and a background in technology and mobility industries, he brings valuable expertise to his current role.
Previous Work Experience
Carlos Morales Muñoz has a diverse work background in several notable companies. He served as a Financial Advisor at Cascade Leadership in Mexico City for 4 months in 2020. Before that, he worked as a Senior Operations Associate at Bird for a year from 2019 to 2020. He also held the position of Account Manager - Tech & Apps at Google, where he worked for 5 months in 2018-2019. Additionally, he was an Operations Coordinator at Uber from 2016 to 2018 and completed an internship as a Sales Analyst at Tesla in 2015. His early career included a business internship at LEVBETH MEDICAL in 2014.
Educational Background
Carlos Morales Muñoz completed his Bachelor of Science in International Business & Finance at Northeastern University from 2014 to 2016. He also earned a Bachelor of Science in International Business Administration from Universidad de las Américas Puebla, where he studied from 2012 to 2016. His academic background has provided a strong foundation for his career in international business and finance.
Industry Expertise
With over 5 years of experience, Carlos Morales Muñoz has specialized in launching and analyzing tech product performance and operations in international markets. His expertise lies particularly within the technology and mobility sectors. He has successfully managed remote cross-functional teams across Europe, the US, and Latin America, ensuring effective communication and operational efficiency.
Operational Achievements
Carlos Morales Muñoz has led significant operational improvements. He implemented an automated service in support processes, reducing manual process times and support contact rates. This initiative alone saved millions of euros in support costs annually. He has also maintained close communication between Operations and Tech teams to measure KPIs and ensure successful product roll-outs in Latin America.