Celeste .
About Celeste .
Celeste is a Social Media CX Executive at Delivery Hero with a background in hospitality and media, holding a Bachelor's Degree in Professional Communications from RMIT University.
Company
Celeste is currently employed at Delivery Hero, where she serves as a Social Media CX Executive. She has previously worked at the same company in a similar capacity in 2020. Her role involves managing social media interactions and customer experiences.
Work Experience
Celeste has a diverse professional background that spans multiple industries. Prior to her role at Delivery Hero, she gained experience in media planning as an intern at Publicis Media. Her hospitality experience includes positions such as Food and Beverage Administrator at Kempinski Hotels, Guest Services Officer at Pan Pacific Singapore, and Duty Officer at InterContinental Hotels Group (IHG®). Additionally, she has held roles at Dreamus Company and Gardens by the Bay, performing various customer service and retail operations tasks.
Education and Expertise
Celeste holds a Bachelor's Degree in Professional Communications from RMIT University, completed in 2019. She has also earned a Specialist Diploma in Hospitality Business from Republic Polytechnic and studied Customer Experience there as well. Most recently, she completed an Executive Education program in Digital Communication and Media at NUS Business School in 2021. This educational background supports her understanding of mass communication, media studies, and hospitality.
Language Skills
Celeste is fluent in Mandarin and has a strong command of English, particularly enjoying the use of puns. Her language skills enhance her ability to create engaging content and provide high-quality customer service.
Interests and Beliefs
Celeste has a keen interest in arts and literature, spending her free time reading fiction and exploring interior design and fashion videos. She also enjoys a diverse range of music. Though she admits to not excelling in the kitchen, she likes watching cooking competitions. Her belief in the power of language and its impact on the world underscores her passion for content creation and customer service. She values individuality and teamwork, and is a motivated learner focused on advancing her career in customer service, marketing, and advertising industries.