Eleni Theodororakopoulou
About Eleni Theodororakopoulou
Eleni Theodororakopoulou is a Customer Service Specialist currently working at Delivery Hero and Starling Bank, with a diverse background in both culinary arts and customer service.
Title and Current Roles
Eleni Theodororakopoulou holds the title of Customer Service Specialist. She is currently employed at both Delivery Hero and Starling Bank in this capacity. This dual role underscores her versatility and commitment to the field of customer service.
Previous Work Experience
Eleni previously worked as a Customer Service Specialist at BT from 2021 to 2022 in the Greater Cardiff Area. Before transitioning to customer service, she held various culinary positions, including Senior Chef De Partie at Park Plaza Cardiff Hotel from 2019 to 2021, Chef De Partie at Celtic Manor Resort from 2017 to 2019, and Demi Chef De Partie at Celtic Manor Resort from 2016 to 2017.
Education and Training
Eleni's educational background is diverse. She achieved Level 3 Certificate in People Practice from CIPD Qualifications in 2023. She also holds multiple certifications from CPD UK in areas such as Vulnerable Customers, Anti Money Laundering, and Cyber Security, all completed in 2022 and 2021. Additionally, she has specialized training in Customer Service Management, Complaints Handling, and Retail Customer Management from Global Courses Ltd and CPD UK.
Culinary Arts Background
Eleni has a solid foundation in culinary arts. She studied Culinary Arts/Chef Training at I.IEK AKMH from 2013 to 2015 and earned a Level 3 NVQ in Culinary Arts/Chef Training from 2018 to 2019. Her roles in the culinary field, including positions at Park Plaza Cardiff Hotel and Celtic Manor Resort, highlight her leadership and culinary skills.
Certifications and Skills
Eleni possesses a variety of certifications that highlight her commitment to professional development. These include certifications in Customer Service Management, Anti Money Laundering, and Microsoft Office. Her training in handling vulnerable customers and fraud prevention indicates a focus on compliance and customer protection, essential skills for a customer service specialist.