Elif Semerci
About Elif Semerci
Elif Semerci is a Senior Product Operations Manager at Delivery Hero in Berlin, Germany, with extensive experience in product management and customer experience.
Senior Product Operations Manager at Delivery Hero
Elif Semerci currently holds the role of Senior Product Operations Manager at Delivery Hero in Berlin, Germany. In this capacity, she oversees the operations of product management and development, ensuring seamless delivery and management of various projects. Elif's responsibilities include streamlining processes, optimizing operational workflows, and collaborating with different departments to enhance product performance in a fast-paced environment.
Previous Roles at Delivery Hero
Elif Semerci has been a part of Delivery Hero since 2017, undertaking various roles that showcase her versatility and expertise. She served as Project Manager for the International Team for 11 months before transitioning to Senior Customer Experience Manager for the Global Product team from 2018 to 2021. These roles involved managing complex projects, enhancing customer experience, and ensuring the international alignment of product strategies.
Career at Other Companies
Elif Semerci has a rich career trajectory, having worked at several notable companies before joining Delivery Hero. She was a Business Excellence Assistant Manager at BNP Paribas Cardif for 9 months, Customer Journey/Process Development Senior Specialist at E.ON for two years, and Customer Experience & Analytics Specialist at Allianz Türkiye for two years. Elif began her career as a Research Analyst at Nielsen, where she worked for two years. These roles allowed her to develop a strong foundation in customer experience, business excellence, and analytics.
Education in Economics and Econometrics
Elif Semerci pursued her higher education at Istanbul Üniversitesi, where she obtained a Master's degree in Econometrics from 2006 to 2009 and a Bachelor's degree in Economics from 2002 to 2006. Her academic background provided her with a solid grounding in economic theory, quantitative methods, and data analysis. Additionally, she completed her high school education at Ozel Tercuman Koleji from 1995 to 2002.
Expertise in E-Commerce and Product Management
With a robust background in the e-commerce industry, Elif Semerci brings extensive experience in product management, customer experience, and analytics. She has demonstrated expertise in managing large-scale complex projects, stakeholder management, and people management. Elif's skill set includes leading product operations, developing new product features, and optimizing customer experiences, making her a valuable asset to her team at Delivery Hero.