Fariha Ahmed
About Fariha Ahmed
Fariha Ahmed is a Senior Manager of Service Operations and Customer Experience at Delivery Hero in Dhaka, Bangladesh, with a background in finance and marketing.
Company
Fariha Ahmed is currently employed at Delivery Hero. Specifically, she is stationed in Dhaka, Bangladesh, where she serves as the Senior Manager, Service Operations and Customer Experience at foodpanda Bangladesh.
Title
Fariha Ahmed holds the title of Senior Manager, Service Operations and Customer Experience. In this role, she leads a team to enhance service operations and customer experience for foodpanda Bangladesh. Her responsibilities include managing both local and international BPOs.
Education and Expertise
Fariha Ahmed studied at Newcastle University and earned a Master of Science (MSc) in Accounting, Finance, and Strategic Investment from 2016 to 2017. She also holds a Bachelor of Business Administration (BBA) from BRAC University, with double majors in Finance and Marketing, achieved between 2011 and 2015. Additionally, she completed her A levels at Mastermind School, Dhaka, in Mathematics, Accounting, and Physics from 2009 to 2011, and her O levels at Bangladesh International School, Dhaka, from 1996 to 2009.
Background
Fariha Ahmed has accumulated diverse professional experiences, starting her career as an intern at Nestlé in 2015. She then worked as a Credit Initiation Officer at Standard Chartered Bank from 2015 to 2016. She joined Delivery Hero in 2018 as a Management Trainee, quickly advancing to Manager, Service Operations from 2019 to 2020, and finally becoming the Senior Manager, Service Operations and Customer Experience.
Achievements
Fariha Ahmed received the Best Student 2017 award at Newcastle University, recognizing her outstanding academic performance. She successfully transitioned from a Management Trainee to a managerial role within just 7 months at foodpanda Bangladesh. Throughout her career, she has demonstrated strong analytical skills and leadership qualities. One of her future goals is to earn the Certified Management Accountant (CMA) qualification.