Gorka Obiri Alcorta
About Gorka Obiri Alcorta
Gorka Obiri Alcorta is an Associate Key Account Operations at Delivery Hero in Berlin, specializing in customer support and CRM software.
Current Role at Delivery Hero
Gorka Obiri Alcorta currently holds the position of Associate Key Account Operations at Delivery Hero, based in Berlin und Umgebung, Deutschland. In this role, he focuses on managing key accounts and ensuring the effective operation of processes and customer interactions. His responsibilities include maintaining high standards of customer friendliness and professional demeanor as part of his day-to-day tasks.
Past Experience at eBay
Gorka worked at eBay as Kaufmännischer Angestellter for 8 months from 2015 to 2016 in Berlin. During his tenure, he gained significant experience in customer communication and relationship management. Gorka's role involved administrative and operational duties, enhancing his proficiency in handling customer inquiries and providing competent support.
CRM Role at Erento GmbH
From 2012 to 2015, Gorka was employed at Erento GmbH as part of the Customer Relationship Management (CRM) team. In this role, he worked extensively with CRM software to manage and improve customer relationships. His three-year stint at Erento provided him with deep insights into customer support, and he honed his skills in solution-oriented customer service.
Experience at treSecondi - Artemisia F&C
Gorka worked as Stellvertretender Manager at treSecondi - Artemisia F&C from 2010 to 2012. During this period, he operated in various locations, including Berlin, Oldenburg, and Wolfsburg. His role required him to handle managerial tasks, coordinate team efforts, and ensure operational efficiency. This experience helped him develop strong teamwork and independent working skills.
Skills and Expertise
Gorka Obiri Alcorta specializes in providing solution-oriented and competent customer support. He places a high value on customer friendliness and maintains a professional demeanor in all interactions. Gorka continuously seeks to enhance his technical and subject matter expertise, drawing on his experiences from various companies. He has extensive PC knowledge, a strong technical understanding, and is experienced in using CRM software. His ability to work independently and with a resource-oriented approach, combined with strong teamwork skills, makes him an effective professional in his field.