Joyce Y.
About Joyce Y.
Joyce Y. is a Product Designer currently working at Delivery Hero and foodpanda in Singapore, with a diverse background in financial services and a strong educational foundation in human-computer interaction and user experience design.
Current Roles
Joyce Y. is currently working as a Product Designer at both Delivery Hero and foodpanda in Singapore. Her roles at these companies involve applying user-centric design principles to create and enhance product offerings, ensuring seamless user experiences across platforms.
Previous Work Experience
Before her current roles, Joyce Y. served as a Product Designer at ADDX for 11 months and at Betafi for 2 months, both in 2021. She also has a substantial background in finance, having worked at HSBC as a Premier Relation Manager for three years, at United Overseas Bank Limited as a Client Advisor for 7 months, at DBS Bank as a Senior Wealth Manager for one year, and at OCBC Bank as a Personal Financial Consultant for one year.
Educational Background
Joyce Y. holds an MS in Human-Computer Interaction from Georgia Tech, which she completed in 7 months. She also holds a Professional Certificate in Human-Computer Interaction. Additionally, she completed a User Experience Design course at General Assembly in 2021, a Psychology course at Yale University the same year, and studied Investment at the Singapore College of Insurance. Joyce earned her Bachelor's degree in Business Administration and Management from RMIT University.
Achievements and Projects
Joyce Y. has a track record of significant achievements, including a +43.6% uplift in benefit tile click-through rate. She also pioneered internal tools plug-ins for real-time data and risk management, and played a key role in Fintech Payment Integration projects for major platforms like AntPayment and WeChat Pay in 2022. Her team won the Hackathon 2022 Most Innovative Team Award for these contributions.
Writing and Workshops
Joyce Y. is an active contributor on Medium, where she writes about her UX journey and projects, sharing valuable insights and learnings. Additionally, she held workshops at ADDX to educate designers from other squads about financial products and the workings of financial institutions.